03 / CLEAR OWNERSHIPEveryone knows what they control.
Direct customers and MSP-managed customers use the same separation of platform, service-provider, and organization responsibilities.
GOOD OFFICEProtects and operates the platform.
Infrastructure, releases, platform identity, service security, provider integrations, incident response, and platform evidence.
MSP · WHEN APPLICABLEOperates the managed service.
Customer onboarding coordination, service presentation, account-level usage, support, billing relationships, and managed setup.
YOUR ORGANIZATIONDecides how AI may be used.
Members and roles, permitted use, approved connected tools, regulated-data decisions, and service settings agreed during onboarding.